18 NCAC 07J .1428 CONTENT OF ADDITIONAL PLATFORM DISCLOSURES

A platform's additional disclosures pursuant to Rule .1427 of this Section shall include information regarding:

(1) records retention:

(a) whether the platform retains a copy of the notarized document upon conclusion of the notarial session and, if so, for how long; and

(b) whether the platform retains the principal's personal information upon conclusion of the notarial session and, if so, for how long;

(2) devices for use with the platform:

(a) the electronic device types required for the principal to complete a notarial transaction. Note: Examples of such designations include "computer only," "mobile device only," "computer or mobile device," or "computer and mobile device"; and

(b) the types of auxiliary aids that have been successfully tested with the platform. Note: Examples of auxiliary aids include screen reader software and magnification software;

(3) availability:

(a) projected platform unavailability due to monthly scheduled maintenance;

(b) the business hours during which a customer support representative is available for consultation; and

(4) the maximum number of remote connections that the platform can simultaneously support for a single notarial transaction; and

(5) the platform provider's technical issue resolution targets, which shall include:

(a) categorization of service disruptions based on a numeric scale or denoted by single words such as "critical," "high," "medium," and "low;"

(b) a plain language description of each category; and

History Note: Authority G.S. 10B-4; 10B-106; 10B-125(b); 10B-126; 10B-134.15; 10B-134.17; 10B-134.19; 10B-134.21; 10B-134.23;

Eff. July 1, 2025.